Our guest's satisfaction is a top priority for us. Your opinion and remarks contribute to the constant improvement of our services, so that they always meet or even exceed your expectations. So, we kindly ask our guests to fill in the "customers' satisfaction report", always available on line at the hotel.


Furthermore, we inform our guests hereby about our complaint management system: The hotel manager and our staff are always at your disposal. However, in case you would like to submit a complaint, please feel free to contact us by completing the form below. Your complaint will be handled directly by the hotel manager who will contact you to inform you of its outcome as soon as possible. We remain at your disposal for any further information regarding our hotel, its provided services and generally your holidays in Crete.